ABSTRACT
Governments and citizens need to coproduce a better response to the coronavirus pandemic. However, the unavailability and inaccessibility of essential information, the information asymmetry between governments and citizens, the misinformation, and the information overload all influence coproduction adversely. NPOs worldwide are making useful information available and accessible to governments and citizens, serving as information intermediaries to reduce the degree of information asymmetry, increasing information credibility to lighten the information overload, and clarifying misinformation. All these informational roles of NPOs are valuable to governments and citizens for fighting against the coronavirus and coproducing better health outcomes.
ABSTRACT
The rampant of COVID-19 infodemic has almost been simultaneous with the outbreak of the pandemic. Many concerted efforts are made to mitigate its negative effect to information credibility and data legitimacy. Existing work mainly focuses on fact-checking algorithms or multi-class labeling models that are less aware of the intrinsic characteristics of the language. Nor is it discussed how such representations can account for the common psycho-socio-behavior of the information consumers. This work takes a data-driven analytical approach to (1) describe the prominent lexical and grammatical features of COVID-19 misinformation; (2) interpret the underlying (psycho-)linguistic triggers in terms of sentiment, power and activity based on the affective control theory; (3) study the feature indexing for anti-infodemic modeling. The results show distinct language generalization patterns of misinformation of favoring evaluative terms and multimedia devices in delivering a negative sentiment. Such appeals are effective to arouse people's sympathy toward the vulnerable community and foment their spreading behavior.
ABSTRACT
PurposeCurrently, the Covid-19 pandemic is changing how consumers shop, encouraging deeper levels and increased reliance on e-commerce systems and social media such as online communities. The online interaction of consumers is more important and brings many uncertainties, which impact the original commerce environment. This study aim to investigate the ethical consideration of information credibility and perceived privacy risk from a psychology perspective in marketing, this study draws on social support theory from social psychology to develop a research model to investigate the role of information credibility and perceived privacy risk on social commerce websites.Design/methodology/approachThis study investigated social commerce websites and communities. The research data of this study was collected through a questionnaire from consumers on three famous social commerce platforms. Using PLS-SEM to perform data analysis, this study research the importance of information credibility, perceived privacy risk and trust on social commerce websites.FindingsThe findings discuss individuals' reaction to privacy issues and to understand the motives to disclose or reveal personal information within a marketing or consumption context. The research also explores the theoretical implications by integrating theories from information systems and social psychology to investigate ethical issues in social commerce.Originality/valueCovid-19 makes peer-to-peer communication in online communities is developing collaborative consumption, and information produced in these communities can influence the decisions of consumers. Covid-19 has exacerbated such a change in social commerce environment. Therefore, information credibility plays an important role in developing online communities. It is important to look at the psychological antecedents that drive consumers' willingness to share their personal information when using online communities. The author has clarified which aspects of trust in social commerce should be strategized, including information trustworthiness, perceived privacy risks, social support and information sharing. These are the details that companies should pay more attention to when operating social commerce. Only by paying more attention to these details and giving consumers a positive feeling can consumers' trust be maintained or enhanced, ultimately leading to a successful trust economy.
ABSTRACT
During the last two decades, Internet use has increased in all parts of the world. Although, the trend of actively using the Internet for seeking health-related information was already on the rise, it accelerated soon after the COVID-19 pandemic. Along with the increased use of the Internet for health decisions, serious concerns have been raised due to fake or misinformation. This study aims to determine the impact of Internet use for gathering health-related information on the disease management behavior of patients and to identify the mediating role of perceived credibility of online information. The study surveyed 200 chronic disease patients with diabetes and hypertension from the Pakistan Institute of Medical Sciences (PIMS), Islamabad, Pakistan. It is concluded that overall health-related Internet use has a positive impact on the disease management behavior of chronic disease patients. The study further confirms the mediating role of the perceived credibility of online information. Patients who are frequent users of the Internet for health information, who perceive online information more credible, reported better disease management behavior as compared to the less frequent users and those who perceive online information less credible.
ABSTRACT
Combatting misinformation is an important part of the global effort to fight against COVID-19. In this paper, we first present a large-scale, publicly available dataset named COVMIS for research on COVID-19 misinformation. COVMIS was constructed to support the misinformation identification approach that mimics the act of fact checking by human for truth labelling. COVMIS is collected from November 2019 to March 2021, this dataset contains 14, 384 claims (statements), 134, 320 related articles, and many features associated with the claims such as claimants, news sources, dates, truth labels (true, partly true or false) and justifications for the truth labels. Each claim is associated with a set of related articles that were collected from reputable sources and serve as the ground truth to assess the validity of the claim. We provide statistics and a detailed analysis of the dataset, and discuss a variety of its potential use cases. Using COVMIS, we then obtained new experimental results illustrating methods that can be used to significantly improve the performance of the fact checking approach for misinformation identification. © 2022 IEEE.
ABSTRACT
BACKGROUND: The COVID-19 pandemic has triggered stigmatic attitudes against health care workers. Some forms of social media may play a role in disseminating stigmatizing messages. OBJECTIVE: We aimed to investigate the association between COVID-19 information sources and stigma against health care workers among college students during the pandemic. METHODS: A cross-sectional, observational study was conducted using a web-based platform in the Tohoku region of Japan. College students aged ≥20 years were asked to complete the questionnaire between August 18 and October 31, 2020. Stigma against health care workers was evaluated using a modified Japanese version of the Social Distance Scale. Participants were also asked to rate their perceived vulnerability to infection using the Japanese version of the Perceived Vulnerability to Disease scale. RESULTS: A total of 281 students from 8 colleges completed the web-based survey. There were 139 (49.5%) participants who used Twitter, 187 (66.5%) who used news websites, and 46 (16.4%) who used the websites of public health agencies as COVID-19 information sources. After adjusting for age, sex, department, and Perceived Vulnerability to Disease scores, the level of stigma did not differ between students who used Twitter and those who did not. Students who used the websites of public health agencies showed a significantly less stigmatic attitude than those who did not. CONCLUSIONS: Fact-checking and directing visitors to credible information sources from public health agencies may have prevented the formation of stigmatic attitudes toward health care workers. An effective strategy to enable easy access to information provided by public agencies should be integrated into widespread web-based platforms.
ABSTRACT
Purpose: Currently, the Covid-19 pandemic is changing how consumers shop, encouraging deeper levels and increased reliance on e-commerce systems and social media such as online communities. The online interaction of consumers is more important and brings many uncertainties, which impact the original commerce environment. This study aim to investigate the ethical consideration of information credibility and perceived privacy risk from a psychology perspective in marketing, this study draws on social support theory from social psychology to develop a research model to investigate the role of information credibility and perceived privacy risk on social commerce websites. Design/methodology/approach: This study investigated social commerce websites and communities. The research data of this study was collected through a questionnaire from consumers on three famous social commerce platforms. Using PLS-SEM to perform data analysis, this study research the importance of information credibility, perceived privacy risk and trust on social commerce websites. Findings: The findings discuss individuals' reaction to privacy issues and to understand the motives to disclose or reveal personal information within a marketing or consumption context. The research also explores the theoretical implications by integrating theories from information systems and social psychology to investigate ethical issues in social commerce. Originality/value: Covid-19 makes peer-to-peer communication in online communities is developing collaborative consumption, and information produced in these communities can influence the decisions of consumers. Covid-19 has exacerbated such a change in social commerce environment. Therefore, information credibility plays an important role in developing online communities. It is important to look at the psychological antecedents that drive consumers' willingness to share their personal information when using online communities. The author has clarified which aspects of trust in social commerce should be strategized, including information trustworthiness, perceived privacy risks, social support and information sharing. These are the details that companies should pay more attention to when operating social commerce. Only by paying more attention to these details and giving consumers a positive feeling can consumers' trust be maintained or enhanced, ultimately leading to a successful trust economy. © 2022, Emerald Publishing Limited.
ABSTRACT
COVID-19 has impacted all lives. To maintain social distancing and avoiding exposure, works and lives have gradually moved online. Under this trend, social media usage to obtain COVID-19 news has increased. Also, misinformation on COVID-19 is frequently spread on social media. In this work, we develop CHECKED, the first Chinese dataset on COVID-19 misinformation. CHECKED provides a total 2,104 verified microblogs related to COVID-19 from December 2019 to August 2020, identified by using a specific list of keywords. Correspondingly, CHECKED includes 1,868,175 reposts, 1,185,702 comments, and 56,852,736 likes that reveal how these verified microblogs are spread and reacted on Weibo. The dataset contains a rich set of multimedia information for each microblog including ground-truth label, textual, visual, temporal, and network information. Extensive experiments have been conducted to analyze CHECKED data and to provide benchmark results for well-established methods when predicting fake news using CHECKED. We hope that CHECKED can facilitate studies that target misinformation on coronavirus. The dataset is available at https://github.com/cyang03/CHECKED.
ABSTRACT
Due to changes in the information environment since the last global epidemic, high WHO officials have spoken about the need to fight not only the current COVID-19 pandemic but also the related infodemic. We thus explored how people search for information, how they perceive its credibility, and how all this relates to their engagement in self-protective behaviors in the crucial period right after the onset of COVID-19 epidemic. The online questionnaire was circulated within 48 h after the first case of COVID-19 was confirmed in Slovenia. We gathered information on participants' demographics, perception of the situation, their emotional and behavioral responses to the situation (i.e., self-protective behavior), perceived subjective knowledge, perceived credibility of different sources of information, and their level of trust. We looked into the relationships between perceived credibility and trust, and self-protective behavior of 1,718 participants and found that mass media, social media, and officials received relatively low levels of trust. Conversely, medical professionals and scientists were deemed the most credible. The perceived credibility of received information was linked not only with lower levels of negative emotional responses but also with higher adherence to much needed self-protective measures, which aim to contain the spread of the disease. While results might vary between societies with different levels of trust in relevant governmental and professional institutions, and while variances in self-protective behavior scores explained by our model are modest, even a small increase in self-protective behavior could go a long way in viral epidemics like the one we are facing today.
ABSTRACT
BACKGROUND: On March 11, 2020, the World Health Organization (WHO) officially declared coronavirus disease (COVID-19) to be a pandemic. This posed challenges to many countries, prominent among which is communication with the public to gain their cooperation. Israel faces different challenges from other countries in its management of the COVID-19 crisis because it is in the midst of a deep constitutional crisis. OBJECTIVE: The objective of this paper was to examine the response of the Israeli public to the government's emergency instructions regarding the pandemic in terms of correlations between overall risk perception and crisis management; overall risk perception and economic threat perception; crisis management and compliance with behavioral guidelines; and crisis management and economic threat perception. We also made comparisons between crisis management and spokesperson credibility and between crisis management and the credibility of information sources. METHODS: The sample was established using an online survey that enabled rapid and effective distribution of an online questionnaire during the COVID-19 crisis. The self-selection online survey method of nonprobability sampling was used to recruit participants (N=1056) through social network posts asking the general public (aged ≥18 years) to answer the survey. RESULTS: Participants aged ≥65 years perceived higher personal risk compared to those aged 18-30 years (mean difference 0.33, 95% CI 0.04-0.61) and those aged 46-64 years (mean difference 0.38, 95% CI 0.12-0.64). Significant correlations were found between overall risk perception and attitudes toward crisis management (r=0.19, P<.001), overall risk perception and economic threat perception (r=0.22, P<.001), attitudes toward crisis management and compliance with behavioral guidelines (r=0.15, P<.001), and attitudes toward crisis management and economic threat perception (r=-0.15, P<.001). Participants who perceived that the prime minister was the most credible spokesperson evaluated the crisis management significantly higher than all other groups. The crisis management was evaluated significantly lower by participants who stated that infectious disease specialists were the most credible spokespersons. Participants for whom the Ministry of Health website was the most credible source of information evaluated the crisis management higher than all other groups. Participants for whom scientific articles were the most credible source of information evaluated the crisis management lower than those who perceived that the WHO/Centers for Disease Control and Prevention websites or Ministry of Health/hospital websites and health care workers were the most credible. CONCLUSIONS: The higher the public trust and evaluation of crisis management, the greater the compliance of the public with guidelines. It was also found that crisis management and information cannot be approached in the same way for the overall public. Furthermore, unlike other epidemics, the COVID-19 crisis has widespread economic and social consequences; therefore, it is impossible to focus only on health risks without communicating economic and social risks as well.